Patient messaging

Cut no-shows with SMS and WhatsApp that fire automatically.

Booking confirmation, 2-hour reminder, payment receipt — every step messaged in the patient's language, in five seconds, on the channel they prefer. No-shows drop. Front-desk gets time back.

Book a demo See pricing

Six automatic triggers, every channel.

From the moment a patient is registered to the moment they pay, the right message goes to the right channel automatically. SMS for everyone, WhatsApp for clinics on the WhatsApp Business API. The patient picks; you don't have to.

Welcome on registration, booking confirmation, reschedule, cancellation, 2-hour reminder, payment receipt.
SMS via every major regional gateway; WhatsApp via Business API.
Per-patient channel preference — patient opts in to WhatsApp once.
Every send is logged, queued, retried on failure, and guarded against double-dispatch.

Templates in every patient's language.

Each clinic configures its message templates per language. The system picks the right template based on the patient's language preference. One reminder template, ten languages — front desk writes it once.

Per-language templates for every trigger.
Template variables: patient name, doctor, date, time, clinic name, amount.
Preview-before-save so what front desk sees is what patient gets.
Test-send to any phone before turning a template on.

Compliant, traceable, opt-out respected.

Per-patient opt-out is honored across triggers. Every dispatch carries an audit row (who, when, channel, status), so when a patient asks 'did the reminder go out?' you have an answer in two clicks.

Per-patient opt-out respected on every trigger.
DLT-compliant SMS templates (India) with approval workflow.
Full delivery audit log: queued, sent, delivered, failed, with carrier code.
Idempotent dispatch — no double-sends across retries.

Outcomes you can measure.

Reminders alone typically cut no-show rates by 30-40%. Front desk recovers 4-6 hours a week that used to go into manual confirmations. The messaging dashboard surfaces send volume, delivery rate, and opt-out trend per template.

Common questions

What clinics ask about this.

Which gateways do you support?

Major regional SMS gateways (MSG91, Twilio, Sinch, AWS SNS) and the WhatsApp Business API. Switching gateways is a per-clinic config — no integration work on your side.

How do reminders fire automatically?

Each trigger (booking confirmation, reminder, receipt, etc.) is wired to a clinic-wide template. When the event happens, the right template fires to the patient's preferred channel within seconds. No human in the loop.

Can patients opt out?

Yes. Per-patient opt-out is a first-class field, honored across every trigger and every channel. Front desk can also opt patients out manually from the record view. The patient can reply STOP to opt out themselves.

Is it DLT-compliant for India?

Yes. Templates go through a DLT approval workflow before they can fire. The system tracks DLT template IDs per message and refuses to dispatch un-approved templates to Indian numbers.

What if a message fails to deliver?

Failed sends are retried with exponential backoff. After the retry budget, the failure is logged with the carrier error code and surfaced on the messaging dashboard so the front desk can call the patient instead.

Book a demo

See smileQute on your clinic's workflow.

A 30-minute walkthrough, mapped to how you actually run, whether you are one chair or a chain. No card, no commitment.

Live in a day after the demo
We migrate your patients and inventory
Set up in your currency, language, and timezone

Prefer to talk now? Email the team.